Fix For “the network connection between your computer and the vpn server was interrupted”

We research quick fixes for “the network connection between your computer and the vpn server was interrupted” error message.

This VPN network connection server interruption error largely occurs when users try to connect to a VPN server from Windows.

When there is a lag in the VPN service or you are experiencing a bad internet connection at that point in time, then the error is more likely.

Disabling the firewall, and then disconnecting and re-connecting via the VPN is a common quick-fix that many people try first.

If that does not work, then we research various different options on this page.

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The first step is to identify the cause of the network connection error. Here are some potential culprits:

  • Issue with Firewall or Virus Checker – Sometimes a firewall or virus checking service may block the VPN connection. So try turning these services off to see if it solves it. If it does, see if you can change their settings to make an allowance for your VPN.
  • Bad Internet connection – if your ISP is playing up with poor internet connectivity then that could be an issue. Try waiting till things are more stable before trying your tool again or try a different way of connecting online.
  • VPN Unresponsive – the issue could be with the VPN service itself. Go to see if it is actually online and up and running by going to the service website, checking for updates, see if others on social media are reporting the issue etc.

A number of VPN “restart” techniques have been recommended by the TechNinjaPro Blog:

“Sometimes, rebooting is needed, and if you forget to restart numerous times even after various software installations and settings are done, you have to restart your PC to save all the settings. To solve the VPN error, you can restart your virtual private network operation, and please check if the issue is resolved.If you are facing VPN issues continuously, you can uninstall your virtual private network application and then reinstall it on your system. This process can fix the issue so try it.” Source: TechNinjaPro

Some additional potential solutions have been reported by TechsMagic for when things may be a bit more technical:

Step 1: At first, you need to open Router’s settings
Step 2: Now, enable “Protocol 47 GRE”, “Port 1723 for PPTP VPN” and “VPN Pass Through” settingsStep 3: This procedure is slightly advanced, and it order to see how to perform it properly, you can check router’s instructions manual and see how to find the required settings. Once done, please check if the trouble is resolved. Source: TechsMagic

Troubleshooting by checking your VPN settings have also been recommended:

  • In the VPN connection’s properties section, set your VPN type to Automatic

  • Check if the correct IP address and hostname are correct

  • Reset your router

  • Try pinging the VPN server, to see if it’s still online and reachable

  • Check if your PC’s firewall settings allow VPN traffic    Source:

Hopefully the solution to your “the network connection between your computer and the vpn server was interrupted” error message can be found within these resources.

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